Why didn't the Notetaker desktop app record my meeting?

If a meeting didn't record, it's usually due to one of these common causes.

The desktop app records audio from your device's microphone while you're in a meeting. For it to work:

• The app must be running

• Your laptop must be open (not in sleep mode)

• You must be in the meeting

The app detects when a meeting is active and starts recording automatically. If you leave the meeting or close your laptop, recording stops.

Common recording failure causes

• The app wasn't running
  The desktop app must be open before the meeting starts

• You weren't authenticated
  Make sure you are signed into the desktop app

• You aren't part of an organization
  Desktop recording requires an active organization membership. If your account is not affiliated with a team/org, recording may fail

• Consent was not confirmed
  Recording will not start until you check the consent box confirming participants have been notified

• Meeting chat notification settings blocked recording
  If automatic chat disclosure is disabled, Fyxer will provide a message for you to paste manually

• Unsupported meeting platform
  Only Zoom, Meet, Teams, and Slack (audio-only) are supported today

How to verify recording is working

1. Open the Notetaker desktop app

2. Join a supported call

3. Confirm the consent checkbox

4. Look for the floating recording controls

5. Check your Dashboard → Recorded for the meeting afterward​

Still have questions?

Head to the chat in the bottom right of your Dashboard.