Connecting Outlook to Fyxer – what to do if Microsoft asks for admin approval

Fyxer is a Microsoft-verified partner app. If your organization requires admin approval to connect Outlook, follow these steps to get set up.

When you try to sign up or connect your Outlook email account to Fyxer, Microsoft might ask for admin approval. This happens when your company requires an IT admin to approve new apps before Fyxer can access your Microsoft/Outlook account.

Step 1: start the connection

1. Go to Fyxer

2. Click Continue with Microsoft/Outlook

3. Follow the onboarding prompts, using the Continue with Microsoft buttons

4. You'll be redirected to Microsoft's sign-in page

Step 2: note which Microsoft message appears

You will see one of two messages:

1. Need admin approval

Your organization requires admin approval for all apps.
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2. Approval required

Your Microsoft admin blocks user consent to third-party apps unless they (the Admin) explicitly approve them.
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Take a screenshot of the message you see.

Step 3: contact your IT admin

Contact your IT admin and let them know you're trying to connect Fyxer, including your screenshot, as above.

Let them know that Fyxer is a Microsoft-verified partner app, and share:

• The Admin setup guide, to help them enable Outlook connections

• The Fyxer Trust Center, for details on Fyxer's data security and compliance

Step 4: reconnect after approval

Once your admin confirms approval:

1. Return to Fyxer

2. Click Continue with Microsoft/Outlook

3. Sign in with your Microsoft account

You will now be connected.

Still have questions?

Head to the chat in the bottom right of your Dashboard.