Email signatures: setup and troubleshooting

Fyxer manages your signature separately from your email client. Here's how to set it up correctly, and fix the most common issues.

Fyxer manages your email signature directly from the Dashboard, giving you one central place to control how your signature appears across all your drafts.

It works independently from whatever you've set up in Gmail or Outlook. Gmail users will need to add their signature to the Dashboard manually. Outlook users: Fyxer now extracts your signature automatically when you connect – and you can re-sync it any time.

Set up your signature

Outlook users

When you connect your Outlook account, Fyxer automatically extracts your signature from your most recent sent emails. You don't need to copy and paste anything.

Once connected, go to Dashboard → Drafts → Signatures to review what was detected and make any edits. If you later update your signature in Outlook, return here to re-sync it using the Sync from Outlook button.

You can also paste raw HTML directly into the editor and it will render automatically.

Gmail users

1. Open your Gmail settings and confirm your signature looks correct, including formatting and any images

2. Highlight your full signature and copy it (Cmd+C on Mac, Ctrl+C on Windows)

3. Go to Dashboard → Drafts → Signatures and paste it into the Default signature box (Cmd+V on Mac, Ctrl+V on Windows)

4. Click Save and send yourself a test email to confirm everything looks right

Remember: Fyxer doesn't automatically sync with Gmail signature settings. If you update your signature in Gmail, re-paste it into the Dashboard.

Enabling signatures in all draft replies

To ensure your email signature appears in all Fyxer drafts and replies:

1. Navigate to Dashboard → Drafts → Signatures → Organization settings

2. Toggle "Include email signatures in drafts" ON

3. Save the changes to apply them across all future drafts​

Note: you need to be a Super Admin to see this setting.

Troubleshooting signature issues in Outlook

Images not displaying

If images or logos in your signature aren't displaying correctly, it's usually because they were stored locally on your computer. Fyxer can't access locally stored images.

To fix this:

1. Log in to Outlook Web

2. Go to Settings → Account → Signatures

3. Use the Insert Picture button to upload your image, don't paste it

4. Save your signature in Outlook Web

5. Return to Fyxer and run Sync from Outlook from Dashboard → Drafts → Signatures

Other formatting issues

Outlook Classic compatibility issues might also cause extra spaces to appear. If you're affected, switch to a supported client like Outlook Web or the New Outlook app for better results.

Multiple signatures

If you're on a Pro plan with more than one inbox connected, you can add a separate signature for each one.

Go to Dashboard → Drafts → Signatures → Account-specific signatures and follow the same steps above. Select Update preferences to save your changes.

Using a third-party signature tool?

If your organization uses a signature tool like Exclaimer, Letsignit, Signature 365, CodeTwo, or Opensense, sometimes signatures appear in the wrong place or show up twice. These tools append signatures at the server level, which can conflict with Fyxer.

If this happens, you have two options:

Keep using your third-party tool

Turn off "Include email signatures in drafts" in Dashboard → Drafts → Signatures → Organization settings and leave the Fyxer signature field empty (note: you need to be a Super Admin to access this setting). Your third-party tool will still add the signature at send time, but it may appear at the bottom of the thread rather than directly below your reply.

Use Fyxer's signature instead (recommended)

Ask your IT team to exclude your account from the third-party tool, then add your signature directly in the Fyxer Dashboard. This gives you correct placement in every draft, but you'll need to manage signature changes in Fyxer manually going forward.

If neither option resolves the issue, contact us using the chat feature in the bottom right of your Dashboard.

Sent with Fyxer

Seeing "Sent with Fyxer" in your emails? During your 7-day free trial, Fyxer adds a small line of branding to your email drafts. This is removed automatically once you're on a paid plan.

If you have questions about Fyxer's plans, visit the pricing page.

Still have questions?

Head to the chat in the bottom right of your Dashboard.