Password reset email from Fyxer? Read this first
Fyxer uses Google or Microsoft sign-in, so there’s no separate password for us to reset.
You sign in to Fyxer with your Google or Microsoft account. That means there’s no Fyxer password, and you never need to reset one.
If you get an email asking you to reset your Fyxer password, don’t select the link. Treat it as a phishing attempt.
How you sign in to Fyxer
How you sign in depends on your email provider and your company’s setup:
Gmail or Google Workspace: select Sign in with Google
Outlook or Microsoft 365: select Sign in with Microsoft
Company SSO: sign in through your company’s identity provider
Whichever you use, you enter your password on Google’s, Microsoft’s, or your company’s own sign-in page. Fyxer never sees or stores it.
What to do if you get a password reset email
Don’t select any links in the email
Don’t reply or enter any details
Report it to us (see below), then delete it
How to spot a phishing email
Phishing emails often look real. They can use the Fyxer name and logo, and some even appear to come from a fyxer.com address. Watch for these signs:
It asks you to reset, confirm, or enter a password
It pushes you to act fast, for example by warning that your account will be locked
The link goes somewhere other than app.fyxer.com. Hover over a link (or press and hold on mobile) to see where it really goes before you open it
It asks for payment details or personal information
If you’re unsure, don’t use the link. Go straight to app.fyxer.com in your browser instead.
If you already selected the link
Don’t panic. If you didn’t enter anything, close the page and delete the email.
If you entered a password or other details:
Change your Google or Microsoft password right away
If it’s a work account, tell your IT team or admin. They can secure your account and check for any unusual activity
Turn on 2-step verification for that account, if it isn’t on already
Contact our Support team so we can check your Fyxer account
Changing your Google or Microsoft password signs you out of Fyxer and may disconnect your integrations. See Why you need to reconnect Fyxer after changing your password for how to get set up again.
If you sign in through company SSO, tell your IT team as well.
Report a suspicious email
Forward the email to support@fyxer.com, or contact us using the chat in the bottom right of your Dashboard. Reports help us warn other users.
Frequently asked questions
Can I create a Fyxer password?
No. Fyxer always uses your Google or Microsoft account to sign you in.
Will Fyxer ever ask for my password?
No. Our team will never ask you to share your Google, Microsoft, or company password by email, chat, or phone..
I use SSO at work. Who manages my password?
Your company’s IT team. Contact them if you need to reset it.
Still have questions?
Head to the chat in the bottom right of your Dashboard.