Turn on conversation view

Fyxer works best when emails are grouped as threads.

Conversation view groups your emails as threads, and Fyxer needs it to work correctly.

Turned on, it helps Fyxer apply categories accurately and move labels as you take action.

If conversation view is off, Fyxer treats each message in a thread as a separate item. A common symptom is a reply staying marked To Respond/To do instead of moving to Awaiting reply/Actioned, since Fyxer never sees the reply as belonging to the same conversation as the original message.

This is expected behavior when conversation view is off, not a fault with your account. Turn it on using the steps for your email provider below.

Gmail

To turn on conversation view in Gmail:

1. Open Gmail

2. Click the gear icon in the top right → See all settings

3. Under the General tab, scroll to Conversation View

4. Select Conversation view on

5. Click Save Changes at the bottom

Outlook Web (Outlook.com)

1. Click the Settings gear icon in the top right

2. Go to Mail → Layout → Message organization

3. Select Show email grouped as conversation and then Newest on top

4. Click Save

Outlook Desktop (New Outlook)

1. Open Outlook

2. Go to the View menu

3. Check Show as Conversations

4. If prompted, choose whether to apply it to This Folder or All Mailboxes

Classic Outlook (Windows – legacy version)

1. Go to the View tab

2. Select Show as Conversations

3. If prompted, choose This folder or All mailboxes. Select All mailboxes so it applies everywhere

Still have questions?

Head to the chat in the bottom right of your Dashboard.