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Why aren’t my emails being categorized correctly?

Fixes for common categorization issues.

Fyxer automatically categorizes and files your emails based on your settings. If emails are not appearing in the right labels/folders – or not moving at all – use this guide to diagnose and fix the issue.

Check your categorization settings

Categorization needs to be enabled for Fyxer to label and sort your emails.

  1. Open your Dashboard → Categorization → Advanced

  2. Make sure Enable categorization is toggled on

Under the General tab, you can control which categories show in your inbox and which get filed away:

  • Toggled ON: Fyxer files emails into that folder/label

  • Toggled OFF: emails stay in the inbox with a label, but aren't moved

If Respect my categories is toggled on, Fyxer won't sort any emails already labeled.

You can also enable topic-based labels from this tab.

Verify your email connection

Fyxer cannot categorize emails unless your inbox is fully connected.

  1. Go to Dashboard → Settings → Integrations

  2. Check that your email account shows as Connected

If you recently changed your email password, reconnect your email integration, then wait 5-10 minutes for Fyxer to resync.

Understand Gmail vs. Outlook filing differences

Fyxer behaves differently depending on the email platform. This is expected and not a bug.

Gmail:

  • Labels = folders

  • If you manually add a label, Gmail automatically moves the email into the matching folder

  • Gmail filters may override Fyxer if they move/skip/archive emails first

Outlook:

  • Labels and folders are separate

  • Changing a label does not move the email into the folder

  • You must manually move the email if you relabel it yourself

This is normal Outlook behavior, not a Fyxer issue.

Gmail-specific fixes

Check your exisiting Gmail filters

If categorization seems inconsistent, check for any conflicting rules:

  1. Go to Settings → Filters and Blocked Addresses

  2. Look for filters that:

    • Archive

    • Skip the inbox

    • Apply labels

    • Auto-forward

    • Move messages before Fyxer sees them

Disable or adjust any conflicting rules.

Find missing emails

Open the All Mail folder. You'll see every message, along with which labels Fyxer applied. You can also use the search bar to find missing emails.

Outlook-specific fixes

  • Use Outlook Web for the most reliable sync

  • If you changed your Outlook password, reconnect your mailbox in Dashboard → Settings → Integrations

Reconnecting fixes most Outlook categorization problems.

Additional fixes

  • If you see "categorizing emails…" stuck for more than a few minutes, check for duplicate integrations in Dashboard → Settings → Integrations

  • After reconnecting, give Fyxer a few minutes to sync before testing

  • Refresh your inbox or browser after updates

Still have questions?

Head to the chat in the bottom right of your Dashboard.

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