Why are my folders empty?

Your emails are in your inbox, not the folder. Here's why.

In Outlook, an email can only exist in one place. So any Fyxer categories you have set up to show in your inbox will appear there, labeled, but not in the corresponding folder.

Review your settings

You can decide which categories stay in your inbox and which are archived into folders automatically.

In Dashboard → Categorization, you'll see different options for how emails are handled:

• Stays in your inbox: emails remain in your inbox with a label

• Leaves your inbox: Fyxer archives emails into the relevant folder so they skip your inbox

In Outlook, any category set to stay in your inbox will only appear in your inbox, not in its folder. To have emails show in the folder instead, change the category setting to leave your inbox.

You can use one of the default settings here. We recommend Focused, which keeps To do/To respond and FYI in your inbox and moves everything else out, so you only see what matters most.

Still have questions?

Head to the chat in the bottom right of your Dashboard.