If you use multiple email addresses or sign-in methods you may have accidentally created a duplicate account. This article helps you identify and resolve the issue.
How duplicate accounts happen
1. Using "+ New organization" instead of Integrations
This is the most common cause. If you want to add a second inbox, for example, to connect your personal email alongside your work one, go to Dashboard → Settings → Integrations → Connect another.
Don't click "+ New organization", as this creates a completely separate account with its own billing.
One subscription covers all your connected inboxes. You never need a second organization to add another email.
2. Signing up with different email addresses
This can happen if you forget which email you originally used. Each email address is a separate Fyxer identity. If you signed up with your personal Gmail and later tried signing in with your work Outlook, Fyxer created two accounts.
3. Using different sign-in methods for the same email
If you signed up via "Sign in with Google" but later tried "Sign in with Microsoft" – or vice versa – this can create a credential conflict. You'll see an error like: "An account with this email already exists using a different sign-in method".
Signs you may have a duplicate account
You're being charged for two subscriptions
You see "Trial ended" or "Access paused" even though you have a paid plan
You get an "Account already connected" or "Connection found with different user" error when connecting an inbox
You can log in with one email but not another, even though you expected them to be the same account
Your Dashboard shows different settings depending on which email you log in with
How to fix it yourself
Step 1: identify your accounts
Try logging in at app.fyxer.com with each email address you may have used. You may need to select Sign out (Dashboard → Profile (bottom left) → Sign out) to get the login screen back. Note which account has your active subscription by going to Dashboard → Settings → Billing.
Step 2: decide which account to keep
Keep the account with your paid subscription and connected integrations. If both accounts have paid subscriptions, contact Support using the chat feature in the bottom right of the Dashboard.
Step 3: delete the unwanted account
Log into the account you want to remove and go to Profile (bottom left) → Account → Close your account.
Warning: this permanently deletes that account's data: drafts, meeting notes, and preferences. Make a note of any content and customizations you want to keep.
Step 4: reconnect your inbox on the correct account
Log into the account you're keeping and go to Dashboard → Settings → Integrations. Connect your inbox(es) here. If you see an "already connected" error, wait a few minutes after closing the other account and try again.
When to contact support
Some situations need a hand from our team:
Issue | Fix |
Both accounts have paid subscriptions. | We can consolidate billing and refund any duplicates. |
You can't access one of the accounts. | We can locate and delete it for you. |
You need data from both accounts. | We can help determine what can be preserved. |
Persistent "connection conflict" errors. | We can clear the conflict on our end. |
Contact Support using the chat feature in the bottom right of the Dashboard.
How to prevent duplicates in the future
Remember your sign-in method, and always use the same provider (Google or Microsoft) you originally signed up with. You can check this in your Profile settings. When you try to log in from a known device, you will also be prompted with a "Last used" flag on your previous sign-in method
Add inboxes via Integrations, not new organizations. Go to Dashboard → Settings → Integrations → Connect another
Bookmark your Dashboard. Save app.fyxer.com so you always land in the right place.
Check before signing up. If you think you may already have an account, try logging in first at app.fyxer.com
FAQs
Will I lose data if I delete a duplicate account?
Will I lose data if I delete a duplicate account?
Yes, deleting an account permanently removes its drafts, meeting notes, and preferences.
Can you merge two accounts into one?
Can you merge two accounts into one?
Not automatically. Support can transfer a subscription between accounts, but AI training, rules, and meeting data don't carry over.
Why does it say "trial ended" when I have a paid plan?
Why does it say "trial ended" when I have a paid plan?
You're likely logged into the wrong account. Try signing in with the email address associated with your paid subscription.
I created a new organization by mistake. Can I undo it?
I created a new organization by mistake. Can I undo it?
Yes. Close the accidental organization via Profile → Account → Close your account, then connect your inbox via Dashboard → Settings → Integrations on your main account.
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Need help?
If you need help with this or any other issue, get in touch using the chat feature on the bottom right.