Understanding your Fyxer invoice

A breakdown of everything on your Fyxer invoice: plan charges, seat costs, proration adjustments, and taxes, so nothing looks unexpected.

Your Fyxer invoice shows exactly how your charges were calculated for a billing period - including your plan, number of seats, and any changes made during the cycle.

Where to find your invoices

To view and download your invoices, go to your Dashboard → Admin settings → Billing.

Select View invoices and choose an invoice to view or download as a PDF.

What's included on your invoice

A typical Fyxer invoice includes the following sections:

1. Plan and billing period

This section shows:

• Your current plan (Starter or Professional)

• Your billing cycle (monthly or annual)

• The date range the invoice covers

If you recently changed plans or billing cycles, you may see partial periods listed.

2. Seat charges (per-user billing)

Fyxer bills per active seat. You'll see:

• Number of active users during the billing period

• Price per seat

• Total seat cost

If your seat count changed mid-cycle, this section may include:

• Partial charges

• Credits for removed users

Learn more: How team billing works (per-seat pricing explained).

3. Proration adjustments (very common)

Proration appears when:

• Seats are added or removed mid-cycle

• You upgrade or downgrade your plan

• You switch billing cycles

Instead of charging you twice, Fyxer:

• Charges only for the time a seat or plan was active

• Applies credits where applicable

This can result in:

• Multiple line items

• Smaller partial charges

• Credits offsetting charges

4. Taxes (VAT/sales tax)

If applicable, your invoice may include:

• VAT

• Sales tax

• Other regional taxes

To ensure correct tax handling, you can add your VAT or tax registration number in: Dashboard → Admin settings → Billing.

Learn more: How to add your VAT or tax registration number.

5. Total amount charged

This is the final amount charged to your payment method for the invoice period, including:

• Seat charges

• Proration adjustments

• Taxes (if applicable)

Why your invoice might look different than expected

The most common reasons invoices change are:

• New users were added to your organization

• Auto-add domain was enabled

• Seats were added or removed mid-cycle

• You switched plans or billing cycles

Learn more:

• Auto-add domain: what it is, why it adds seats, and how to turn it off

• How to add or remove seats safely

Frequently asked questions

Still have questions?

Head to the chat in the bottom right of your Dashboard.