If your organization has “Automatically add users for this domain” turned on, any new user signing up with the same email domain (e.g. @yourcompany.com) will be automatically added to your Fyxer AI workspace.
This makes it easier to get your team set up, but it can also impact your billing if new members are added without you knowing.
How It Works
When someone signs up with an email that matches an existing domain, Fyxer will check if there’s an organization with that domain that allows new users to join.
If yes, they’ll see an option to join the existing organization.
If no match is found (or the setting is turned off), they’ll be taken to the page to create a new organization.
Admins will be able to choose whether their organization appears in the “Join Organization” list.
To Avoid Surprise Charges
If you don’t want new users to be automatically added to your organization:
Open your Fyxer AI Dashboard
Go to Settings > Organization
Toggle OFF “Automatically add users for this domain”
Click Save Changes
Then go to the Team tab to review who’s currently part of your workspace
This ensures only approved users are added and billed.
Preventative Steps to Avoid Future Issues
Regularly check your Organization settings to ensure the "Automatically add users for this domain" feature remains turned off.
Monitor the Teams tab in your dashboard for any unexpected additions.
By following these steps, you can maintain control over your organization and billing in Fyxer AI.
Why Am I Being Charged for Users I Didn’t Add?
Your billing plan includes all users added to your organization. If “Automatically add users with this domain” is turned on, any user with the same email domain may be added without manual approval. These charges occur because Fyxer AI counts all users within your organization toward your billing total, regardless of how they were added.
How to Manually Remove Existing Users
If users have already been added to your account, you can follow these steps to remove them manually:
Open your Fyxer AI Dashboard and navigate to Settings > Teams tab.
Locate the users you want to remove from your account.
Select the option to remove or delete those users. This will ensure that only the teammates you recognize remain in your account. After making changes to your user list, note that billing adjustments will reflect these changes in the next billing cycle, ensuring you do not incur charges for removed users.
Best Practices for User and Billing Management
Regularly review organization and sharing settings to ensure only authorized actions are allowed.
Maintain an updated Teams (as the Admin) to promptly detect and remove unauthorized entries.