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Check if Fyxer supports your setup

Before you connect, confirm your email provider, calendar, and browser are supported, and check for common blockers.

Fyxer works across most modern cloud email and calendar systems. Here's how to confirm your setup is supported.
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Supported email providers

Gmail:

  • Google Workspace

  • Personal Gmail accounts

Outlook (Microsoft 365/Exchange Online):

  • New Outlook for Mac

  • New Outlook for Windows

  • Outlook on the web

  • Outlook Desktop (Mac)

Note: Fyxer requires cloud-hosted Microsoft accounts. On-premise Exchange and hybrid Outlook deployments are not supported.
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Supported calendars

  • Google Calendar

  • Outlook Calendar (Microsoft 365/Exchange Online)
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Supported browsers

Fyxer works best on:

  • Google Chrome (latest)

  • Microsoft Edge

  • Safari (latest)
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💡Tip: if something looks off, disable script-blocking extensions (e.g., ad blockers), which may interfere with the Dashboard.


Not supported

The following setups cannot run Fyxer reliably:

  • Apple Mail (macOS/iOS Mail app)

  • Thunderbird, Spark, Superhuman, Notion Mail

  • GoDaddy-hosted Microsoft 365 (see I’m using a GoDaddy email – why won’t it connect to Fyxer?)

  • Alias-only accounts (draft replies may fail)

  • POP3/IMAP inboxes

  • PST/OST local Outlook data files

  • Hybrid Gmail and Outlook environments

  • Admin-restricted enterprise accounts (may require IT approval)
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How to log in successfully

Gmail users:

  • Use Sign in with Google

  • Make sure you log in with the email assigned to your Fyxer account

Outlook users:


Common connection blockers

1. Unsupported Outlook infrastructure

Symptoms: connection errors, missing folders, drafts not appearing.

Fix: confirm your account is Microsoft 365 cloud-hosted – not GoDaddy or on-premise Exchange. See I’m using a GoDaddy email – why won’t it connect to Fyxer?
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2. Browser extensions blocking the Dashboard

Symptoms: buttons do nothing, blank screens, categorization doesn't load.

Fix: turn off ad-blockers, script blockers, or tracking blockers and refresh.
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3. Using an email alias instead of your primary inbox

Symptoms: drafts fail to save, "Message not found" errors.

Fix: connect your primary mailbox. Aliases are not fully supported.

4. Wrong login

Symptoms: "Account not recognized", "This email is already linked to another organization".

Fix: sign in using the email registered inside your Fyxer workspace.

5. IT restrictions (common in enterprise Outlook)

Symptoms: Microsoft approval screen, "Blocked by admin", cannot grant permissions.

Fix: Your IT admin must allow the OAuth permissions required by Fyxer. See Connecting Outlook to Fyxer – what to do if Microsoft asks for admin approval.
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Quick test: will my setup work?

Go to your Dashboard → Settings → Integrations and try connecting your email and calendar. If both connect, your setup is fully supported.

If not, check your email provider, Outlook hosting type, admin permissions, and browser extensions.
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Need help?

If you need help with this or any other issue, get in touch using the chat feature on the bottom right.

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