If your emails aren’t being labeled or sorted as expected, don’t worry, it’s usually easy to fix. Here’s a step-by-step guide to getting your categorization back on track.
Step 1: Quick Checks
Try these first:
Clear your browser cache
Open Fyxer in an incognito/private window
Switch browsers to see if the issue persists
These steps help rule out any local sync or browser issues.
Step 2: Review Your Category Settings
Make sure the right categories are turned on:
Go to your Fyxer AI Dashboard
Click Categorization Settings
Check that your key categories (like “To Respond” or “FYI”) are selected
Only checked categories will move emails into their respective labels/folders.
Step 3: Check Your Email Connection
Your email account must be properly connected for categorization to work.
Head to Settings → Integrations
Make sure your email is listed under “Email”
If not, disconnect and reconnect it:
Remove the existing account
Click Connect Email and follow the prompts
💡 Tip: If you’ve recently changed your email password (especially for Outlook), you’ll need to reconnect to refresh access.
Gmail-Specific Fixes
Check Gmail filters: Go to Settings → Filters and Blocked Addresses
Look for rules that archive, move, or label emails before Fyxer sees them
Temporarily disable any conflicting filters and test again
Outlook-Specific Fixes
Use the web version of Outlook - it syncs more reliably
If you updated your password, reconnect the integration via Settings → Integrations
If you're still seeing issues: Reconnecting often resolves hidden permission errors.
Additional Tips
If you see “categorizing emails…” stuck for too long, check for duplicate integrations
After reconnecting, give Fyxer a few minutes to sync
Then refresh your inbox (or browser) to see updates