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How do I troubleshoot email categorization issues?

Updated over 3 weeks ago

To effectively manage your email workflow with Fyxer AI, it's essential to understand the basic configuration settings that govern email categorization and folder filing. Improper setup may lead to mismanagement of email labels and folders.


Step 1: Quick Checks

Try these first:

  • Clear your browser cache

  • Open Fyxer in an incognito/private window

  • Switch browsers to see if the issue persists

These steps help rule out any local sync or browser issues.


Step 2: Review Your Category Settings

Make sure the right categories are turned on:

  1. Click Categorization Settings

  2. Check that your key categories (like “To Respond” or “FYI”) are selected

Only selected categories will file emails out of your inbox - unticked ones are ignored. Fyxer won’t categorize emails into folders you haven’t approved.


Step 3: Check Your Email Connection

Your email account must be properly connected for categorization to work.

  1. Head to Settings → Integrations

  2. Make sure your email is listed under “Email”

  3. If not, disconnect and reconnect it:

    • Remove the existing account

    • Click Connect Email and follow the prompts

💡 Tip: If you’ve changed your email password recently (especially for Outlook), reconnect your account. Allow 5–10 minutes for Fyxer to re-sync before taking further action.


Gmail-Specific Fixes

  • Check Gmail filters: Go to Settings → Filters and Blocked Addresses. Look for rules that move or archive emails before Fyxer sees them. Temporarily disable any that conflict.

  • If you're unsure where your emails have gone, go to the All Mail folder in Gmail. You’ll see which labels Fyxer has applied and where your emails now live.


Outlook-Specific Fixes

  • Use the web version of Outlook - it syncs more reliably

  • If you updated your password, reconnect the integration via Settings → Integrations

If you're still seeing issues: Reconnecting often resolves hidden permission errors.


Additional Tips

  • If you see “categorizing emails...” stuck for too long, check for duplicate integrations

  • After reconnecting, give Fyxer a few minutes to sync

  • Then refresh your inbox (or browser) to see updates

  • Restart the Fyxer app if sent emails marked as 'Actioned' are not being removed from the inbox. This can help resolve sync and interface glitches.

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