If you’ve archived an email but it reappears in your inbox later, this normally happens when:
Fyxer updates the category/tag on an existing thread
A new reply arrives in the same conversation
Your category settings are configured to show emails in the inbox
What’s causing it?
When “Move to folder/label?” is turned OFF for a category, Fyxer pulls the full thread (including previously archived messages) back into view to keep the conversation together. This is expected behavior, as the inbox is used to surface the latest updates in that thread.
How to prevent this
To keep previously archived emails from resurfacing:
Go to your Fyxer AI Dashboard
Navigate to Categorization Settings
Check boxes in the “Move to folder/label?” column for categories you want to file directly (e.g. FYI or Newsletters)
This will make sure emails in those categories go straight to their folders and stay there, even when a reply is added to the thread.
Pro Tip: Use Conversation View
Enabling Conversation View in your email client (Gmail or Outlook Web) groups all replies into a single thread. It keeps old emails archived while only showing the newest message, reducing clutter and avoiding the feeling that old emails are popping back into your inbox.