Fyxer AI works across most versions of Outlook, but performance depends on which version you're using. This guide covers:
Which versions of Outlook are best supported
Recommended settings for Outlook Web, New Outlook, and Classic Outlook
Tips to make Fyxer’s categories and drafts work smoothly
Supported Outlook Versions
For the best performance with Fyxer AI, we recommend:
Outlook Web (Browser-based) – Highly recommended
New Outlook for Mac or Windows – Stable and reliable
Outlook Desktop (Mac) – Fully supported
Functional but less reliable: Classic Outlook (Legacy Desktop for Windows). It works for some features, but can be less stable.
Not Supported:
Apple Mail (macOS/iOS Mail app)
Third-party clients (e.g. Thunderbird, Spark, Superhuman)
On-premise or hybrid Exchange servers (limited API support)
💡 Tip: If you’re unsure which version you’re running, try switching to Outlook Web for the smoothest experience.
Recommended Settings
To get the most out of Fyxer’s email categorisation and drafts, update these key settings depending on your Outlook version.
1. Outlook Desktop (Mac)
Where to find this: Outlook → Settings → Email → Reading
Show email grouped by conversation
Automatically expand conversations
Show sent messages in conversation
Turn off “Sort messages into Focused and Other”
2. Outlook Web & New Outlook (Windows/Mac)
Where to find this: Settings → Mail → Layout → Message Organization
Turn off Focused Inbox for clearer visibility of categories
Enable Group messages by conversation
Set newest messages on top
Hide deleted items for cleaner threads
3. Classic Outlook (Windows – Legacy Version)
Note: Not recommended, but functional if needed.
Where to find this: View → Current View → View Settings
Click Columns…, then set “Maximum number of lines” to 3
Add Categories to your column list and move it up so it’s always visible
In Conversation Settings, tick:
Show Messages from Other Folders
Show Senders Above Subject
Always Expand Selected Conversations
Troubleshooting & Tips
If Fyxer’s categories don’t appear, check that Conversation View is turned on.
For duplicate or reappearing archived emails, make sure you’ve disabled Focused Inbox.
If performance is inconsistent, switch to Outlook Web for best results.
Still not sure? Contact us via in-app chat and we’ll review your setup.