Fyxer automatically categorizes and files your emails based on your settings. If emails are not appearing in the right labels/folders – or not moving at all – use this guide to diagnose and fix the issue.
Check your categorization settings
Categorization needs to be enabled for Fyxer to label and sort your emails.
Open your Dashboard → Categorization → Advanced
Make sure Enable categorization is toggled on
Under the General tab, you can control which categories show in your inbox and which get filed away:
Toggled ON: Fyxer files emails into that folder/label
Toggled OFF: emails stay in the inbox with a label, but aren't moved
If Respect my categories is toggled on, Fyxer won't sort any emails already labeled.
You can also enable topic-based labels from this tab.
Verify your email connection
Fyxer cannot categorize emails unless your inbox is fully connected.
Go to Dashboard → Settings → Integrations
Check that your email account shows as Connected
If you recently changed your email password, reconnect your email integration, then wait 5-10 minutes for Fyxer to resync.
Understand Gmail vs. Outlook filing differences
Fyxer behaves differently depending on the email platform. This is expected and not a bug.
Gmail:
Labels = folders
If you manually add a label, Gmail automatically moves the email into the matching folder
Gmail filters may override Fyxer if they move/skip/archive emails first
Outlook:
Labels and folders are separate
Changing a label does not move the email into the folder
You must manually move the email if you relabel it yourself
This is normal Outlook behavior, not a Fyxer issue.
Gmail-specific fixes
If categorization seems inconsistent:
Check your Gmail filters:
Go to Settings → Filters and Blocked Addresses
Look for filters that:
Archive
Skip the inbox
Apply labels
Auto-forward
Move messages before Fyxer sees them
Disable or adjust any conflicting rules.
Find missing emails:
Open the All Mail folder. You'll see every message, along with which labels Fyxer applied. You can also use the search bar to find missing emails.
Outlook-specific fixes
Use Outlook Web for the most reliable sync
If you changed your Outlook password, reconnect your mailbox in Dashboard → Settings → Integrations
Reconnecting fixes most Outlook categorization problems.
Additional fixes
If you see "categorizing emails…" stuck for more than a few minutes, check for duplicate integrations in Dashboard → Settings → Integrations
After reconnecting, give Fyxer a few minutes to sync before testing
Refresh your inbox or browser after updates
Still not working?
Email us at [email protected] with:
Your Fyxer account email
Whether you use Gmail or Outlook
A screenshot of the misplaced email (with labels/folders visible)
We'll help diagnose the issue quickly.
View all Email categorization articles
Back to topics overview
Need help?
If you need help with this or any other issue, get in touch using the chat feature on the bottom right.