Fyxer automatically categorizes and files your emails based on your settings. If emails are not appearing in the right labels/folders - or not moving at all - use this guide to diagnose and fix the issue.
Quick Checks
Before adjusting settings, rule out local issues:
Clear your browser cache
Try an incognito/private window
Switch browsers to see if the issue persists
These steps help confirm the problem isn't caused by browser extensions or cached data.
Check Your Categorization Settings
Fyxer only files emails into categories you've selected.
Open your Fyxer Dashboard
Go to Categorization Settings
Ensure the categories you want emails to be filed away (e.g., To Respond, FYI) are checked
Important:
Checked - Fyxer files emails into that folder/label
Unchecked - Emails stay in the inbox with a label but are not moved
If a category is not selected, Fyxer will not move emails into that folder.
Verify Your Email Connection
Fyxer cannot categorize emails unless your inbox is fully connected.
Go to Settings → Integrations
Check that your email account shows as Connected
If you recently changed your email password:
Reconnect your email integration, then wait 5–10 minutes for Fyxer to re-sync.
Understand Gmail vs. Outlook Filing Differences
Fyxer behaves differently depending on the email platform. This is expected and not a bug.
Gmail:
Labels = Folders
If you manually add a label, Gmail automatically moves the email into the matching folder
Gmail filters may override Fyxer if they move/skip/archive emails first
Outlook:
Labels and folders are separate
Changing a label does not move the email into the folder
You must manually move the email if you relabel it yourself
This is normal Outlook behavior, not a Fyxer issue.
Gmail-Specific Fixes
If categorization seems inconsistent:
Check Gmail filters:
Go to Settings → Filters and Blocked Addresses
Look for filters that:
Archive
Skip the inbox
Apply labels
Auto-forward
Move messages before Fyxer sees them
Disable or adjust any conflicting rules.
Find missing emails:
Open the All Mail folder. You'll see every message and which labels Fyxer applied.
Outlook-Specific Fixes
Use Outlook Web for the most reliable sync
If you changed your Outlook password, reconnect the integration
Reconnect the integration if permissions look stale or inconsistent
Reconnection fixes most Outlook categorization problems.
Additional Fixes
If you see "categorizing emails…" stuck for more than a few minutes, check for duplicate integrations
After reconnecting, give Fyxer a few minutes to sync before testing
Refresh your inbox or browser after updates
Still Not Working?
Email us at [email protected] with:
Your Fyxer account email
Whether you use Gmail or Outlook
A screenshot of the misplaced email (with labels/folders visible)
We'll help diagnose the issue quickly.