If you're blocked from managing your Fyxer account because the Admin is no longer with your company, you're not stuck.
Why This Happens
In Fyxer, only Admins can manage billing, seats, and team settings. If the person who originally created the account or was assigned Admin access leaves the company, you may see messages like:
"Contact your account administrator"
"Only admins can manage billing"
"You don't have permission to perform this action"
Even if:
You are the company owner
You're paying for the subscription
The Admin no longer works at your company
Step 1: Check If There Is Another Admin
Before contacting support, check whether another Admin already exists.
Go to Dashboard → Settings → Team
Open the Members tab
Look for users marked as Admin
If another Admin is listed, ask them to:
Grant you Admin access, or
Transfer Admin ownership to you
Step 2: If the Admin Is Gone or Unreachable
If:
The Admin has left the company
You don't recognize the Admin
There is no Admin listed
You're paying but can't manage billing
Contact Fyxer Support - we can help restore access securely.
What to Send to Support
Email [email protected] with:
Your organization name
Your work email address
The issue you're seeing (e.g. "I can't manage billing because the admin left")
Proof of ownership if available (e.g. recent invoice, billing email)
Our team will:
Verify ownership
Reassign Admin access
Help you regain control of billing and settings
Step 3: Prevent This From Happening Again
Once access is restored, we strongly recommend:
Assigning at least two Admins
Ensuring the billing owner is an Admin
Reviewing Admin roles when team members leave
This prevents lockouts and delays in the future.
Preventing Organizations From Being Left Without an Admin
If a Super Admin attempts to leave or delete their account while other members remain, Fyxer will prompt them to:
Promote another member to Super Admin, or
Remove all other members first
This ensures your organization is never left without administrative access.
How to Leave as the Only Super Admin
Option 1: Promote another member
Go to your Dashboard → Admin Settings → Team
Find the user you want to promote
Click the role dropdown next to their name
Select Super Admin
Confirm the change
Once another Super Admin exists, you can delete your account.
Option 2: Remove all members first
Go to your Dashboard → Admin Settings → Members
Remove each member from the organization
Once you're the only member, you can delete your account
Common Questions
I'm the CEO / founder - why wasn't I Admin automatically?
Admin status is assigned per account, not by job title. If you joined an existing organization (for example via domain auto-add), you may have been added as a Member by default.
Why Can't I Delete My Account or Cancel My Subscription?
If you are the only Super Admin in an organization with other members, Fyxer will ask you to promote another Super Admin first. This prevents your team from losing access to the organization.
Can support make me Admin?
Yes - after verifying ownership. This protects your organization from unauthorized access.
Will my data or subscription be affected?
No. Your emails, meeting notes, and subscription remain intact while access is corrected.