If you're blocked from managing your Fyxer account because the Admin is no longer with your company, you're not stuck.
Why This Happens
In Fyxer, only Admins can manage billing, seats, and team settings. If the person who originally created the account or was assigned Admin access leaves the company, you may see messages like:
"Contact your account administrator"
"Only admins can manage billing"
"You don't have permission to perform this action"
Even if:
You are the company owner
You're paying for the subscription
The Admin no longer works at your company
Step 1: Check If There Is Another Admin
Before contacting support, check whether another Admin already exists.
Go to Settings → Team
Open the Members tab
Look for users marked as Admin
If another Admin is listed, ask them to:
Grant you Admin access, or
Transfer Admin ownership to you
Step 2: If the Admin Is Gone or Unreachable
If:
The Admin has left the company
You don't recognize the Admin
There is no Admin listed
You're paying but can't manage billing
Contact Fyxer Support - we can help restore access securely.
What to Send to Support
Email [email protected] with:
Your organization name
Your work email address
The issue you're seeing (e.g. "I can't manage billing because the admin left")
Proof of ownership if available (e.g. recent invoice, billing email)
Our team will:
Verify ownership
Reassign Admin access
Help you regain control of billing and settings
Step 3: Prevent This From Happening Again
Once access is restored, we strongly recommend:
Assigning at least two Admins
Ensuring the billing owner is an Admin
Reviewing Admin roles when team members leave
This prevents lockouts and delays in the future.
Common Questions
I'm the CEO / founder - why wasn't I Admin automatically?
Admin status is assigned per account, not by job title. If you joined an existing organization (for example via domain auto-add), you may have been added as a Member by default.
Can support make me Admin?
Yes - after verifying ownership. This protects your organization from unauthorized access.
Will my data or subscription be affected?
No. Your emails, meeting notes, and subscription remain intact while access is corrected.