We're often asked whether Fyxer uses customer data to train AI models. This article explains exactly what we do - and don't do - in plain language.
The Short Answer
No. Fyxer does not use your emails, meetings, or documents to train public or shared AI models. Your data is never sold, shared, or used to improve models for other customers.
What "AI Training" Means (and What It Doesn't)
When people ask about AI training, they usually mean one of two things:
Training large, shared AI models (e.g. models used by many companies)
Learning within your own account to improve your experience
Only #2 applies to Fyxer.
How Fyxer Uses AI With Your Data
Fyxer uses AI inside your account only to:
Draft replies in your writing style
Understand context from past conversations
Improve follow-up suggestions and prioritization
Generate meeting summaries you explicitly enable
This learning is:
Private to your account
Isolated from other users
Never used to train or fine-tune shared models
What Fyxer Does Not Do
To be very clear, Fyxer does not:
Train public or third-party AI models on your data
Use your emails or meetings to improve other customers' outputs
Sell, license, or monetize your data
Share raw content with external AI providers for training
Build aggregated datasets for external use
Your data stays scoped to delivering the features you've enabled - nothing more.
What About "Anonymized" or "Aggregated" Data?
Fyxer may generate high-level, non-identifiable operational metrics, such as:
Feature usage counts
Performance and reliability metrics
Error rates and system health signals
These metrics:
Contain no email content
Contain no personal data
Cannot be traced back to you or your organization
They are used solely to improve platform reliability and performance.
Enterprise and Compliance Commitments
For organizations with stricter requirements:
Fyxer does not train AI models on customer data - now or in the future
This commitment is compatible with SOC 2, GDPR, and enterprise security standards
Contractual assurances (such as DPAs or BAAs where applicable) reflect this stance
If your organization requires written confirmation, our team can provide it during procurement at [email protected].
How This Differs From Team Visibility
This article covers external AI use only.
If you're wondering:
Who inside your organization can see your data
Whether admins or teammates have access