If a meeting didn't record, it's usually due to one of these common causes.
Common Recording Failure Causes
The App Wasn't Running
The Desktop App must be open before the meeting starts.
You Weren't Authenticated
Make sure you are signed into the Desktop App.
You Aren't Part of an Organization
Desktop recording requires an active organization membership.
If your account is not affiliated with a team/org, recording may fail.
Your Mode Is Set to Visible (Bot Enabled)
If the Notetaker is configured to join meetings visibly, the Desktop App will not record invisibly.
Check your Notetaker mode:
Visible Mode → Bot joins
Invisible Mode → Desktop App records
Consent Was Not Confirmed
Recording will not start until you check the consent box confirming participants have been notified.
Meeting Chat Notification Settings Blocked Recording
If automatic chat disclosure is disabled, Fyxer will provide a message for you to paste manually.
Unsupported Meeting Platform
Only Zoom, Meet, Teams, and Slack (audio-only) are supported today.
How to Verify Recording Is Working
Open the Notetaker Desktop App
Join a supported call
Confirm the consent checkbox
Look for the floating recording controls
Check your Dashboard → Recorded for the meeting afterward
Still Need Help?
Email support with:
OS version
Meeting platform
Screenshot of the issue
Contact: [email protected]