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Why are my folders empty?

Alexa avatar
Written by Alexa
Updated this week

It probably means the categories are unchecked, so emails are being labelled but not moved out of your inbox.

When you first sign up, Fyxer AI automatically checks the boxes for “Marketing” and “Meeting Updates”, meaning emails in these categories will be moved out of your inbox from the start. All other categories are left unchecked by default.



To Update

Log into your Fyxer AI Dashboard > Preferences > Email Categorization


How It Works

  • Category checked:
    Emails in this category will skip your inbox and move directly into the matching folder (e.g. “To Respond”).

  • Category unchecked:
    Emails will stay in your inbox, with the category label applied - but won’t be moved.

Any changes you make will only apply to emails moving forward - past emails won’t be updated retroactively.

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