Using Fyxer with Outlook: supported versions and best settings

Fyxer works across most versions of Outlook, but performance depends on which version you're using.

Supported Outlook versions

Classic Outlook (legacy desktop version for Windows) – works for some features, but can be less stable

💡 Tip: If you're unsure which version you're running, try switching to Outlook Web for the smoothest experience.

Update these settings to get the most out of email categorization and drafts.

Go to Outlook → View and adjust the dropdown options:

Then in Settings, select the following options:

Go to Settings → Mail → Layout → Message Organization

Note: not recommended, but functional if needed.

Go to View → "Arrange by" and "Show as conversations"

There are some cosmetic and workflow behaviors to be aware of. None affect email delivery, content, or Fyxer's core functionality.

Issue	Impact	What's happening
Signature images not loading in the preview pane	You may see a red cross in place of signature images when previewing an email.	This is a cosmetic issue on your side only – recipients always see the full, correctly rendered signature. Double-clicking to open the email fully will also load the signature correctly for you.
Extra spacing in email threads	When Fyxer generates a draft in an existing thread, previous emails in the thread may display with additional spacing in the preview pane.	This is a visual quirk only and doesn't affect sending, delivery, or how the recipient sees the thread: the content of all emails is completely unchanged.
Attachments not visible when a draft is active	In conversation mode, attachments aren't visible in the preview pane while a draft is active on a "To do" email.	This is a preview pane limitation in Classic Outlook – the attachment and email itself are unaffected. To view the attachment, discard the draft, open the attachment, then return to re-access the draft.
Font settings not saving in drafts	When editing a draft in Classic Outlook, font changes, such as size, family, or color, may not save as expected.	This is a Classic Outlook compatibility limitation. To avoid it, edit and send drafts in Outlook Web or New Outlook, where font settings save correctly.

💡 Tip: switching to Outlook Web or New Outlook avoids all of these limitations.

If Fyxer's categories don't appear, check that conversation view is turned on
For duplicate or reappearing archived emails, make sure you've disabled Focused Inbox
If performance is inconsistent, switch to Outlook Web for best results

Still not sure? Contact us using the chat feature on the bottom right and we'll review your setup.

If you need help with this or any other issue, get in touch using the chat feature on the bottom right.