Fyxer uses per-seat billing. This means you're billed based on the number of people in your organization who have access to Fyxer - not just the number of inboxes connected.
What Is a "Seat"?
A seat is one active user in your Fyxer organization.
Each seat includes:
Access to Fyxer features based on your plan
Their own inbox and calendar connection (if enabled)
Drafts, categorization, and meeting notes for that user
If someone can log in to your organization, they occupy a seat.
How Per-Seat Billing Works
You're billed per user (seat)
Billing applies whether the user is:
Invited manually
Added automatically via your email domain
Charges scale as seats are added or removed
Example: If your plan costs $37.50/user/month and you have 4 users, your monthly cost is $150.
What Happens When You Invite a Teammate?
When you invite someone to your organization:
A new seat is added
Your billing updates automatically
Charges are prorated for the remainder of the billing period
You'll see the updated seat count in Settings → Billing.
Auto-Add Domain: The Most Common Source of Surprise Charges
If Automatically add users for this domain is enabled, anyone who signs up with your company email domain (e.g. @company.com) will be added to your organization automatically.
This:
Adds a seat
Increases your bill
Does not require manual approval
Strong recommendation: Review this setting before inviting teammates or sharing Fyxer internally.
You can find it here: Dashboard → Settings → Organization → Automatically add users for this domain
How to Prevent Unexpected Seat Charges
To stay in control:
Review the auto-add domain setting
Invite teammates intentionally
Remove inactive users you no longer need
Check seat count regularly in Billing
If you're unsure why seats were added, support can help you audit the changes.
Who Pays for Team Members?
Billing is organization-level, not individual.
One payment method covers all seats
Invited users do not pay separately
The organization owner controls billing
Removing a User
When you remove a user:
Their seat is freed
Future charges are reduced
You're not retroactively refunded, but billing adjusts going forward
Seat removals apply at the next billing cycle or prorated if applicable.
Common Questions
"I invited someone during a trial - why was I charged?"
Invited users still count as seats once billing begins.
"I didn't invite these users - why are they here?"
This is almost always caused by auto-add domain being enabled.
"Do shared inboxes count as seats?"
No - only individual users with login access count as seats.
Where to Review Your Billing
Go to: Dashboard → Settings → Billing
You'll see:
Current plan
Seat count
Billing cycle
Upcoming charges
Need Help Reviewing Charges?
If something looks unexpected:
Email [email protected]
Include your organization name and billing date
We'll explain exactly what happened.