Your Fyxer invoice shows exactly how your charges were calculated for a billing period - including your plan, number of seats, and any changes made during the cycle.
Where to Find Your Invoices
You can view and download invoices anytime:
Go to your Fyxer Dashboard
Navigate to Settings → Billing
Open the Invoices tab
Select an invoice to view or download as a PDF
Invoices are also emailed to the organization owner.
What's Included on Your Invoice
A typical Fyxer invoice includes the following sections:
1. Plan & billing period
This section shows:
Your current plan (Starter or Professional)
Your billing cycle (monthly or annual)
The date range the invoice covers
If you recently changed plans or billing cycles, you may see partial periods listed.
2. Seat charges (per-user billing)
Fyxer bills per active seat.
You'll see:
Number of active users during the billing period
Price per seat
Total seat cost
If your seat count changed mid-cycle, this section may include:
Partial charges
Credits for removed users
3. Proration adjustments (very common)
Proration appears when:
Seats are added or removed mid-cycle
You upgrade or downgrade your plan
You switch billing cycles
Instead of charging you twice, Fyxer:
Charges only for the time a seat or plan was active
Applies credits where applicable
This can result in:
Multiple line items
Smaller partial charges
Credits offsetting charges
4. Taxes (VAT / sales tax)
If applicable, your invoice may include:
VAT
Sales tax
Other regional taxes
To ensure correct tax handling, you can add your VAT or tax registration number in: Settings → Billing → Manage subscription
Learn more: How to add your VAT or tax registration number
5. Total amount charged
This is the final amount charged to your payment method for the invoice period, including:
Seat charges
Proration adjustments
Taxes (if applicable)
Why Your Invoice Might Look Different Than Expected
The most common reasons invoices change are:
New users were added to your organization
Auto-add domain was enabled
Seats were added or removed mid-cycle
You switched plans or billing cycles
If seats were added automatically, read: Auto-add domain: what it is, why it adds seats, and how to turn it off or learn how to add or remove seats safely
Common Questions
"Why are there multiple line items?"
This usually indicates proration - not duplicate charges.
"Why does this invoice look higher than last month?"
Seat changes, plan changes, or billing cycle changes are the most common causes.
"Was I charged twice?"
Unlikely. Reviewing line items usually shows partial charges and credits rather than duplicate billing.
What to Do If Something Still Looks Wrong
If you've reviewed your invoice and still have questions:
Email [email protected]
Include:
Your organization name
Invoice date and amount
What looks unexpected
Our team will walk through the invoice with you.