If your Fyxer bill is higher than you anticipated, it's usually due to a plan change, added seats, or billing timing - not an error.
Start Here: Quick Checks (2 Minutes)
Before diving deeper, check these first:
Open your Fyxer Dashboard → Settings → Billing
Review:
Your current plan
Number of seats
Billing cycle (monthly or annual)
Click Manage Subscription to open the Stripe billing portal and view your invoice breakdown
Most billing surprises can be explained from this page alone.
Common Reasons Your Bill Increased
1. New seats were added to your workspace
Fyxer is billed per seat.
This can happen if:
You invited teammates
Someone joined your workspace using the same company email domain
Auto-add domain was turned on
Each active user counts as a paid seat, even if they haven't used Fyxer yet.
What to check:
Go to Settings → Team
Review who's been added and when
Remove any users you don't need (billing updates next cycle)
2. Auto-add domain added users automatically
If Automatically add users for this domain is enabled, anyone signing up with your company email domain can be added to your workspace - and your bill.
This is the #1 cause of unexpected multi-seat charges.
What to check:
Go to Settings → Organization
Look for Automatically add users for this domain
Toggle it OFF if you want full control over seat additions
3. You're on the Pro plan (trial default)
All trials start on Pro, which is priced higher than Starter.
Some users expect Starter pricing immediately, but:
The trial includes Pro features
Charges reflect the plan active at the time of billing
What to check:
Go to Settings → Billing
Confirm whether you're on Starter or Pro
You can downgrade anytime - changes apply to future billing
4. Proration after adding or removing seats
If seats change mid-billing cycle, your invoice may include prorated charges.
This can look like:
A partial charge for added seats
A higher-than-normal one-time invoice
Multiple line items on the same bill
This is expected behavior and ensures you're only charged for time used.
5. Annual vs monthly billing confusion
Annual plans are billed upfront and include a 25% discount.
Common confusion:
Annual charge looks large compared to monthly pricing
Switching billing cycles mid-period creates prorated adjustments
Check the top of your invoice to confirm whether it's monthly or annual.
6. Currency conversion or bank fees
If you're billed in a different currency, your bank may apply:
Conversion fees
Foreign transaction charges
These are set by your bank, not Fyxer.
How to Prevent Surprise Charges Going Forward
We recommend:
Turning Auto-add domain OFF
Reviewing your Team list regularly
Confirming your plan before trial ends
Using annual billing if cost predictability matters