Your Fyxer account is tied to the email address you signed up with. If that email changes, you'll need to migrate your account. This article walks you through how to do that.
Note: you will need to be a Super Admin to do this. If you're not, get in touch with your administrator.
When might you need to migrate?
Company rebrand: your domain changed
Email provider switch: your company moved from Google Workspace to Microsoft 365, or vice versa
Lost email access: your old domain was deactivated or discontinued
Before you start
You may want to make a note of any customizations you've made before migrating.
Draft settings
Screenshot or note your Custom tone, Response style, and Font settings. Go to Dashboard → Drafts → General.
Email rules
Screenshot your custom rules from Dashboard → Categorization → Advanced → Custom rules. These can't be transferred – you'll need to re-enter them.
Signature
You might want to copy your signature text from Dashboard → Drafts → Signatures, or you can set this up again later.
Scheduling link
Note that your scheduling link URL will change when you set up your new account.
Meetings
Depending on your situation, meeting recordings can be transferred by Support.
Important: AI tone training, categorization history, and custom rules don't carry over. Fyxer will re-learn your tone from your email history on the new account – this typically takes a few days.
Step-by-step migration
Step 1: contact Support
Get in touch using the chat feature on the bottom right of the Dashboard. Support will need to go through some verification steps with you. You should also have the following ready:
Your old email address
Your new email address
Step 2: we transfer your subscription
A support agent will move your subscription to the new account. Your billing history and plan type carry over. This typically takes 1-2 business days.
Step 3: set up your new account
Once the transfer is confirmed:
Reconnect your email inbox: Dashboard → Settings → Integrations
Reconnect your calendar
Re-enter any custom instructions or settings you had previously configured
Re-enable Notetaker, if needed
Company-wide domain migration
If your entire company is changing email domains, contact Support with a list of all affected users.
Switching between Google and Microsoft
If your company is moving between Google Workspace and Microsoft 365, your Fyxer login method may change, even if your email address stays the same.
If you see an "account exists with different credentials" error, contact Support. They can update the authentication method linked to your account.
Avoiding double charges
Don't start a paid subscription on your new account before contacting Support. We'll transfer your existing subscription so you're not charged twice.
If you've already been double-charged, Support can issue a refund for the duplicate.
FAQs
Will Fyxer still know how I write?
Will Fyxer still know how I write?
No, but Fyxer will re-learn your tone from your email history on the new account. This typically takes a few days.
What happens to my scheduling link?
What happens to my scheduling link?
Your URL will change. Update anywhere you've shared it.
How long does migration take?
How long does migration take?
Typically 1-2 business days after contacting support.
What if I can't access my old email at all?
What if I can't access my old email at all?
Contact Support. They can verify your identity and complete the migration without access to the old account.
View all Plans & billing articles
Back to topics overview
Need help?
If you need help with this or any other issue, get in touch using the chat feature on the bottom right.